Terms and Conditions

1. Acceptance of Terms

Welcome to Gross Machining. By accessing or using our website (grossmachining.com), engaging our services, or contacting us for quotes or consultations, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Site or services.

2. Services Description

Gross Machining provides precision machining services, including but not limited to:

• Custom threading and turning
• Precision machining services
• Metal repair and obsolete part reproduction
• Emergency machining services
• Prototype development
• Small to medium production runs

All services are subject to availability, capacity, and technical feasibility. We reserve the right to decline any project at our sole discretion.

3. Quotes and Pricing

Quotes provided by Gross Machining are estimates based on the information provided by the customer. Final pricing may vary based on:

• Actual material costs and availability
• Complexity of the project upon detailed review
• Changes to specifications or scope
• Rush or expedited service requests
• Additional services or modifications requested

Quotes are valid for 30 days from the date of issue unless otherwise specified. We will notify customers of any significant price changes before proceeding with work.

4. Payment Terms

Payment terms will be specified in each quote or invoice. Standard terms include:

• New customers may be required to provide payment in advance or a deposit
• Established customers may be offered net 30-day payment terms
• Rush orders may require full payment upfront
• Large projects may require milestone-based payments

Late payments may be subject to interest charges of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less. We reserve the right to suspend services for accounts with overdue balances.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate and complete specifications, drawings, and requirements
• Supplying materials in good condition if customer-supplied materials are used
• Timely approval of samples, prototypes, or work-in-progress reviews
• Providing clear communication regarding changes or modifications
• Ensuring compliance with all applicable laws and regulations for their intended use of parts
• Picking up completed work within 30 days of notification (storage fees may apply after this period)

6. Quality and Tolerances

Gross Machining is committed to producing high-quality work that meets industry standards. Unless otherwise specified in writing:

• Standard machining tolerances apply (typically ±0.005" for most operations)
• Tighter tolerances must be specified and may incur additional costs
• Material properties and certifications must be requested at time of quote
• Finish specifications must be clearly communicated

Customers must inspect all work upon receipt and report any defects or non-conformances within 5 business days.

7. Warranties and Disclaimers

7.1 Limited Warranty

We warrant that our workmanship will be free from defects in materials and workmanship for a period of 90 days from delivery. This warranty covers only defects arising from our work and does not cover:

• Normal wear and tear
• Improper use, installation, or maintenance by customer
• Modifications made by others
• Damage from accidents, abuse, or acts of nature
• Customer-supplied materials or specifications

7.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED ABOVE, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT OUR SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THEY WILL BE UNINTERRUPTED OR ERROR-FREE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GROSS MACHINING'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER IN AN ACTION IN CONTRACT, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Intellectual Property

Unless otherwise agreed in writing:

• Customers retain ownership of their designs, drawings, and specifications
• We retain ownership of our processes, methods, and tooling
• Custom tooling created for a project may be retained by us unless customer pays for tooling ownership
• We may retain one sample of produced parts for quality control and reference purposes

Customers grant us permission to display completed work in our portfolio and marketing materials unless a non-disclosure agreement is in place.

10. Confidentiality

We respect the confidential nature of our customers' projects. We will not disclose customer information, specifications, or designs to third parties without permission, except:

• As required by law
• To suppliers or subcontractors as necessary to complete the work
• With customer's written consent

For projects requiring additional confidentiality protection, we are willing to execute mutual non-disclosure agreements upon request.

11. Cancellations and Returns

11.1 Cancellations

Customers may cancel orders before work begins with no penalty. Once work has commenced:

• Customer is responsible for all work completed to date
• Customer is responsible for materials purchased or committed
• A cancellation fee may apply to cover setup and administrative costs

11.2 Returns

Custom machined parts are generally non-returnable. We will remake or refund defective parts that fail to meet agreed-upon specifications, provided the defect is reported within 5 business days of receipt.

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, supply chain disruptions, equipment failure, or government actions.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

Any disputes arising out of or related to these Terms or our services shall be resolved through:

• Good faith negotiation between the parties
• If negotiation fails, mediation in Maricopa County, Arizona
• If mediation fails, binding arbitration in Maricopa County, Arizona under the rules of the American Arbitration Association

The prevailing party in any dispute shall be entitled to recover reasonable attorneys' fees and costs.

14. Website Use

You agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Site
• Use automated systems to access the Site without permission
• Copy, reproduce, or distribute content from the Site without authorization

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site or services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any written agreements for specific projects, constitute the entire agreement between you and Gross Machining regarding the use of our Site and services.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us: